• We specialize in creating unique, one-of-a-kind pieces tailored specifically to your needs. Whether it’s a custom floral art piece or a personalized photography session, we are excited to bring your vision to life. Please review our Custom Order Policy below to ensure a smooth and enjoyable experience.

    Custom Order Process:

    1. Consultation:

      • To start a custom order, please reach out to us at to discuss your vision, specific flowers, colors, or themes in mind, we’ll work with you to create something truly unique.

      • We may request reference images or additional details to better understand your preferences.

    2. Quote & Agreement:

      • Once we have all the necessary details, we will provide you with a custom quote for your order. This will include the estimated cost, time frame, and any other details related to your project.

      • A non-refundable deposit of 25% will be required to confirm your order and initiate the creative process. This deposit secures your spot in our production schedule.

    3. Design & Creation:

      • Once your deposit is received and the design is finalized, we will begin creating your custom piece. For photography, this may include scouting locations or arranging flowers for a shoot.

      • Custom orders may take 4-6 weeks to complete, depending on complexity and availability.

    4. Approval:

      • During the creative process, we may send you updates or progress images for your approval (depending on the nature of the work). We want to ensure the final piece aligns with your vision.

      • Once the piece is complete, we will send you a final preview. If any adjustments are needed, we will work with you to make revisions before finalizing.

    5. Final Payment:

      • The remaining balance of your order will be due before delivery or pickup. You will receive an invoice with the final amount, which must be paid before shipping or pickup arrangements are made.

    6. Design Ownership:

      • By placing a custom order, you grant us permission to photograph and feature the final piece in our portfolio, website, and social media (unless otherwise requested). If you prefer privacy, please let us know, and we will respect your wishes.

    Important Notes:

    • Custom orders are final and cannot be returned or exchanged unless damaged or not as described.

    • Please ensure that all details are correct at the time of order to avoid any delays or issues during the creation process.

    If you have any questions or need assistance with a custom order, feel free to reach out to us at [your contact email/phone number]. We look forward to working with you to create something special!

  • Thank you for your order from Melissa Kelly. We are dedicated to ensuring that your art arrives safely and promptly, and we want to make your experience as smooth as possible. Please read our shipping policy below:

    Processing Time:

    • All orders are processed within 3-5 business days. Please note that custom orders may take additional time depending on the complexity of the artwork.

    • You will receive an email notification once your order has shipped, along with tracking information (if applicable).

    Shipping Rates:

    • Shipping costs are calculated at checkout based on your location and the size/weight of your order. You will be able to review the shipping costs before completing your purchase.

    Shipping Methods:

    • We offer a variety of shipping options, including standard and expedited shipping. We use trusted carriers such as [insert carriers, e.g., UPS, FedEx, Canada Post, etc.].

    • International shipping is available. Please note that customers are responsible for any additional customs duties, taxes, or fees incurred during international shipping.

    Packaging:

    • All artwork is carefully packaged to ensure it arrives in perfect condition. We use sturdy materials to protect your art during transit. For large or delicate items, we may use custom packaging to provide extra protection.

    Shipping Times:

    • Standard domestic shipping typically takes [insert estimated delivery time, e.g., 5-7 business days].

    • International shipping may take longer depending on your location and customs processing. Estimated delivery times for international orders are typically between [insert range, e.g., 10-14 business days].

    Order Tracking:

    • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment's progress online.

    Lost or Damaged Items:

    • If your package is lost in transit or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement.

    Address Accuracy:

    • Please ensure that your shipping address is correct at checkout. We are not responsible for delays or errors caused by incorrect or incomplete addresses. If you need to update your shipping address, please contact us as soon as possible, preferably before your order ships.

    If you have any questions or need assistance with your order, please don’t hesitate to reach out to us at melissakellyco@gmail.com / 416-455-0490

  • Custom orders are non-refundable once the design process has begun, as they are created specifically for you. However, if you need to cancel the order before work has begun, we will issue a full refund of your deposit.

    • If your custom order is damaged during delivery or does not meet the agreed-upon specifications, please contact us within 7 days of receiving the item, and we will make arrangements for a resolution, including a potential replacement or refund.

    Refund Policy

    At Melissa Kelly Co, we take great pride in the quality and uniqueness of our art. However, we understand that sometimes a purchase may not meet your expectations. Please read our refund policy below:

    Custom Floral Photography & Art Pieces:

    • All sales of custom floral art pieces and photography are final once the artwork has been created and delivered. Due to the personalized nature of these works, we do not offer refunds on custom orders unless the artwork is damaged or not as described.

    Damaged or Defective Items:

    • If your artwork arrives damaged or defective, please contact us within 7 days of receiving your order. We will either offer a full refund or exchange, depending on your preference and the circumstances. You may be asked to provide photos of the damage for verification.

    Non-Custom Artwork (Gallery Pieces):

    • For non-custom art pieces, we offer a 14-day return policy. If you are not satisfied with your purchase, you may return it in its original, undamaged condition for a refund. You are responsible for return shipping costs. Refunds will be processed once the returned item has been received and inspected.

    How to Request a Refund:

    • To initiate a return or refund request, please contact us at [your contact email/phone number]. Include your order number, a brief description of the issue, and any relevant photos if applicable.

    We are committed to ensuring that you love your artwork, and we will do our best to resolve any issues in a timely and satisfactory manner.

    Thank you for supporting our art!